TERMS & CONDITIONS

OUNDLE TRAVEL LIMITED

Various Tour Operators provide different Terms and Conditions which may differ from our own Terms and Conditions.

The Tour Operator’s terms and conditions are available on request, please ask for details.

Please read these Terms & Conditions carefully.

They contain important information about your booking.

CONTRACT

Your contract is with Oundle Travel Limited - Market Place – Oundle - Cambs - PE8 4EA.

Registered Office – Folkes Worton Chartered Accountants Limited – 15-17 Church Street Stourbridge – West Midlands – DY8 1LU.

VAT Number – 883 897 546.

A binding contract is entered into when we issue your Booking Form and Insurance Disclaimer.

Both Booking Form and Insurance Disclaimer Form will be signed at the point of booking or within 7 days thereafter.

The Booking Form lists additional information which you must ensure you read prior to signing.

By contracting Oundle Travel Limited as your Travel Agent, to make a booking you accept that you have the authority to bind all members of your party to these terms and conditions.

It is essential that you check the travel details on your Receipt and inform us immediately of any errors.

Any changes or queries to your booking should be discussed with Oundle Travel Limited or supplied in writing. Our suppliers and Tour Operators reserve the right to decline contact with you regarding your booking pre or post departure and may refer you back to Oundle Travel Limited as their appointed agent.

Your booking is also subject to the Conditions of Carriage of your chosen Airline and Tour Operator.

YOUR FINANCIAL PROTECTION

When you buy a holiday package from Oundle Travel Limited, your protection is covered under the Package Holidays and Package Tours Regulations 2018 which require us to provide security for the monies that you pay for the package holidays booked from us and ensure that your money is refunded or that you are repatriated in the unlikely event of our insolvency (for all UK citizens, except residents of the Channel Islands and the Isle of Man).

We are financially controlled and regulated by ABTA and are permitted to trade under our ABTA Licence K6631.

All travel arrangements booked though our suppliers are also protected by their ABTA and ATOL Licences which will protect any holiday package including a flight, except for residents of the Channel Islands and the Isle of Man, as described in the paragraph above.

In the unlikely event of our failure, ABTA and the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

ATOL Certificates are issued by our suppliers at the time of booking and copies are kept on files for reference.

For further information visit the ATOL website at www.atol.org.uk.

PAYMENT FOR YOUR HOLIDAY

We reserve the right to vary your deposit as appropriate.

The balance is due 16 weeks prior to departure. If the booking is made less than 16 weeks before departure full payment will be required by Oundle Travel Limited.

If any balance remains unpaid, travel documentation will not be issued and we reserve the right to treat your booking as cancelled and apply the cancellation charge set out below. Final travel documents will usually be sent out approximately two weeks before departure.

We are often reliant our supplier to despatch documentation, during busy periods travel documentation may not reach us in the two week period, we monitor tickets due on daily basis in this situation and cannot accept responsibility for late arrival of your tickets.

Payment must be in the currency of the invoice, we accept payment by BACS, Debit Card, Cash or Cheque, we do not accept payment by Credit Card unless by prior arrangement.

In some cases quotations will be based on instant purchase, limited availability/ non- refundable airfares and full payment of the total holiday cost must be made at the time of booking.

Full details will be given at the time of enquiry.

CONSULTANCY FEE

When we quote for a holiday we reserve the right to quote a Consultancy Fee of £100.00 per person. This fee is redeemable against a confirmed booking with Oundle Travel Limited.

AMENDMENT AND CANCELLATION BY YOU

AMENDMENT

We will do our best to assist you in altering your arrangements after booking.

If alterations can be made you will be responsible for all extra charges and costs and we reserve the right to charge a £100.00 administration fee per person plus any applicable charges as levied by our suppliers.

We also reserve the right to treat any amendment less than eight weeks prior to departure as a cancellation and apply the cancellation charges set out below.

CANCELLATION

Cancellations must be submitted in writing, and are effective the day they are received by us.

Cancellation charges will be made as per the Tour Operator/Suppliers Booking Conditions.

AMENDMENT AND CANCELLATION BY OUR SUPPLIER

It is occasionally necessary for a Tour Operator to make changes to advertised products and services and they reserve the right to make such changes.

In exceptional circumstances they may have to modify your holiday after booking.

If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting the alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday subject to the Tour Operators Terms and Conditions.

Whichever option you choose the Tour Operator will pay compensation unless the change has been caused by force majeure or low bookings as defined below.

CHANGES DURING THE HOLIDAY

If our chosen supplier is unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received.

This does not apply to minor changes in your accommodation, itinerary or transportation.

CANCELLATION

Whilst a Tour Operator/Supplier will never have to cancel your holiday or chosen arrangements this may occasionally happen and they reserve the right to do so.

Should it be necessary to cancel your holiday we/they will endeavour to offer alternative travel arrangements of equivalent or similar standards, together with a price refund if appropriate.

We are bound by our suppliers Terms and Conditions in these circumstances.

FORCE MAJEURE

Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid.

These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers.

LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers have failed to book to enable the tour operator or ground handler to offer the holiday or excursions quoted and paid for.

We will endeavour to find an alternative tour or provide a full refund of the tour that is cancelled.

Neither Oundle Travel or our supplier will be held responsible for change of dates or flight changes due to any tour or holiday that does not take place.

If you choose to cancel the booking entirely, you will be subject to cancellation charges as levied by our supplier.

PRICES

QUOTES AND BOOKINGS

All prices quoted are a total price based on sharing a twin/double room and are in pounds sterling.

Single travellers occupying a room for sole occupancy will be quoted the applicable total rate at the time of booking until the booking is concluded.

Once a booking is confirmed we cannot change the cost or quote.

If we are asked to match a quote provided by another supplier pre booking, and prior to payment and signing of our Booking Form, we reserve the right to request an identical live and dated quote from the alternative supplier and obtain written proof of the quote provided.

After that, a Tour Operator may find it necessary to increase the price in extreme circumstances to reflect increases in transportation costs (including fuel and airfares), dues, Government approved taxes, both in the UK and overseas, fees chargeable for services (Including landing taxes and embarkation and disembarkation and security fees at airports).

Government Action or Exchange Rate Variation

If the surcharge would increase the cost of your holiday by 10% or more, you may cancel your holiday and receive a full refund (except insurance premiums). We will absorb, and you will not be charged, for any increase equivalent to up to 2% of the original price of your holiday (excluding insurance premiums and amendment fees). No surcharges will be made within 30 days of departure.

OFFERS AND BENEFITS

All offer prices and honeymoon benefits and extras are subject to terms & conditions and availability.

All offers, benefits, extra inclusions and prices quoted must be confirmed at the time of booking.

OUR RESPONSIBILITIES TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination which may not be the same as developed international standards.

Our Tour Operator will consider a request for compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you.

This compensation will be limited as per the Tour Operators Booking Conditions.

Should failure in your holiday arrangements relating to you or any member of your party being killed, injured or becoming ill during or as a result of, carriage by aircraft, ship, train or coach as part of the holiday arrangements organised by us our liability to pay compensation is limited in accordance with the liability of the carrier/service under any international convention which governs such services.

Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

COMPLAINTS

If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be notified to us in writing within 7 days of your return.

PASSPORTS, VISAS AND OTHER ESSENTIAL DOCUMENTATION

It is your responsibility to ensure that all necessary Passports are machine readable.

You should also ensure that all necessary Visas, International Driving Licenses, Vaccinations and other health documents are in order.

All Passports must have a validity of at least six months from your scheduled return date to the UK.

You may need clear/clean pages for visas, as required, to be inserted.

You must read all documentation that is supplied to you and ensure that all information contained within is correct.

Failure to do so may incur amendment charges which are your responsibility. Some countries and airlines now require additional passenger information (API).

We will inform you which countries/airlines require this information.

This information is compulsory and is required by authorities.

Failure to provide this information may result in you being denied boarding for your flight.

No refund will be permitted and any additional costs will be borne by the named clients on the Booking Form.

TRAVEL INSURANCE

Your holiday package with us does not include Travel Insurance and it is your responsibility to ensure you have adequate insurance cover as per our Travel Insurance Disclaimer which you have signed at the time of booking.

In accordance with normal industry practice, we will require you to have adequate Travel Insurance to provide accident and medical cover before your holiday departs.

Such Insurance should be valid from the date of booking, be valid throughout the holiday duration and financially cover any probable loss through cancellation, amendment, accident or health related problems.

You should ensure you are covered for all activities you are planning on your trip.

SPECIAL REQUESTS

Whilst we will endeavour to comply with any special requests such as airline seating, diets and room requirements, we can only do so on a “goodwill” basis. As these are only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

DATA PROTECTION POLICY GDPR

In order for us to process your booking we need to store and record your information, including data as supplied.

This may include transfer of such information outside of the European Economic Area to parties involved in the arrangements of your holiday.

We do not pass information to third parties.

We may use such information for updating our mailing lists and from time to time you may receive travel related marketing information.

Should you not wish to receive such marketing information then you have an option to ‘opt out’ by email or you may advise us in writing.

UK FOREIGN OFFICE ADVICE ON OVERSEAS TRAVEL

It is now assumed that British citizens are at risk of terrorism, be it in the UK or when travelling overseas.

History has shown us these attacks can either be spontaneous or premeditated.

Oundle Travel Limited and its suppliers are governed by the Foreign Office and the advice it issues in relation to client bookings and forward travel.

For your guidance we suggest you visit the website of the Foreign Office.

The website is regularly updated and provides you with country-specific information, including advice on terrorism and general matters on health and safety.

ADDITIONAL INFORMATION

In addition to these general Booking Conditions, specific relevant destination information may be contained within the individual Tour Operators brochures and websites.